One customer was handed this number by the manufacturer of her own water heater. Will Bergren holds Factory Authorized Service for tankless and tank units and is an authorized service provider for Noritz, Rheem, A.O. Smith and Whirlpool. Twenty-two years in Pleasant Hill, CSLB licensed and bonded.
Will has completed several courses of advanced training for water heater service. These are the manufacturers whose work he is authorized to carry out.
Repair, service and replacement on residential and commercial units, with factory-authorized parts and procedures.
Re-circulation pumps so the hot water arrives at the far bathroom instead of down the drain.
Whole-house re-pipe when the old lines are past patching, plus water mains and sewer lines.
Finding it and fixing it, from a dripping fixture to a line inside the wall.
Gas line work and gas safety valves, on the B General Building and C-36 Plumbing license.
New bathroom or kitchen rough-in, toilet and faucet repair or replacement.
Also listed: backflow testing and sewer cleaning.
Will Bergren started Water Works Plumbing in 2004 and has held a California contractor's license ever since — today it is CSLB #879261, active, carrying both a B General Building and a C-36 Plumbing classification and a $25,000 bond. The Better Business Bureau rates the business A+.
“Water Works Plumbing is a Full Service Plumbing Contractor dedicated to providing our customers the best in service and products. Will Bergren has completed several courses of advanced training for water heater service and is proud to provide Factory Authorized Service for Tankless & Tank style water heaters.”
The reviews read like a specialist's caseload rather than a general plumber's: tankless units throwing error codes after somebody else serviced them, a manufacturer handing out his number, warranty questions chased down on the customer's behalf.
Straight from the review page, unedited.
I was given Waterworks Plumbing's number by the manufacturer of my water heater. My hot water heater wasn't working and I didn't have any hot water.
Will, was prompt and thorough. Found issues with last tankless water heater install, called to see if we could still get any kind of warranty. He did not have to but he offered.
Found Will on NextDoor and scheduled him because of his availability on a date that worked for us; both hubby and I work in SF. Will helped us with a shower drain clog.
Based in Pleasant Hill, and listed in Noritz's own contractor finder for the 94523 area.
Elsewhere in Contra Costa County? Call and ask — the water heater brand on your wall is usually the first question.
Call Will directly, or leave the make of the unit and what it is doing.